You can cancel your order within 12 hours of order confirmation (excluding Saturday and Sunday) and if your order has not been shipped.

· No cancellations are entertained for those products that have been obtained on special occasions. (These are limited occasion offers and therefore cancellations are not possible.)
You can cancel an order using the following steps:

Option 1- Write to our customer support team at contact@universebook.in
Option 2- Call us on +91 9540116040 (Monday to Friday, 10:30 a.m to 6:00 p.m)
If the order has been shipped, then we will consider the cancellation on a case-to-case basis. A cancellation charge of Rs. 200 will be levied after the order is completed/shipped. In such cases, the order will be cancelled, and the money will be refunded to you within 48 business days after the cancellation request is duly processed by us. In case of cancellation, we process the refund immediately. It takes 3-5 days for the amount to reflect in your account, depending on your mode of payment.

We will only consider returns/replacements/refund if your order(s) is in a damaged/defective state or in case you’ve received an incorrect product. Such products will only be considered if they are in their original packaging, in an unused and sealed condition.

Note: Opened or used products will not be accepted as returns.

Returns will not be accepted under the following conditions:

If the product is damaged due to mishandling.
If the product has been used or altered.
If a request is initiated after 2 business days of order delivery.
Once successful return request has been raised, we shall make 3 attempts to pick-up the order. Incase we fail to pick-up the order due to unavailability in the 3 attempts made, the return request shall stand cancelled and you shall not be entitle for refund.

We reserve the right to amend in this Shipping, Return and Refund Policy, at any time, without any restrictions.